Advanced C & L Program - Interpersonal
Communication
- Identify techniques to use in conversing
with strangers
- Recognize different levels of conversation
- Initiate a conversation with a stranger
- Use open-ended questions to solicit information
for further conversation
- TIME: 10 to 14 minutes
- Employ win/win negotiating strategies to
achieve your goals
- Enjoy the benefits of win/win negotiating
- TIME: 10 to 14 minutes
- Respond non-defensively to verbal criticism
- Employ a five-stpe mehtod to identify the
problem, diffuse the attack
and arrive at a solution
- TIME: 10 to 14 minutes
- Determine resons for someone's substandard
performance
- Coach the person to improve performance
- TIME: 10 to 14 minutes
- Enjoy the mental and physical benefits of
being assertive
- Employ the four-step method for addressing
a problem and asking for
help
- Overcome resistance to your requests
- TIME: 10 to 14 minutes
